Privacy Policy

Matrix is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, contact us, or apply to become a Local Partner.

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By using our website, you agree to the practices described in this policy.

We may collect and process the following types of information:

Personal Information

• Name

• Email address

• Phone number

• Professional information

• Documents submitted during applications

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Technical Information

• IP address

• Browser type

• Device information

• Website usage data

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Communication Information
Information you provide when contacting us via forms, email, or other communication channels.

We use your information to:

• Respond to enquiries and communications

• Process applications for Local Partner roles

• Provide our services to clients and partners

• Maintain compliance with legal and regulatory obligations

• Improve our website and services

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We only process personal data where we have a lawful basis to do so.

We do not sell or rent personal data.

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Your information may be shared with:

• Internal Matrix teams responsible for operations and compliance

• Professional advisors such as legal or compliance specialists

• Trusted service providers assisting with our operations

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All parties are required to protect your information and handle it in accordance with applicable data protection laws.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, or reporting requirements.

Under applicable data protection laws, you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data

• Restrict or object to certain processing activities

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To exercise these rights, please contact us using the details below.

Our website may use cookies or similar technologies to improve user experience and analyse website performance. You can manage or disable cookies through your browser settings.

Our website may contain links to external websites. We are not responsible for the privacy practices of those third-party sites.

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date.